Working in a Charity Environment

The post-holder will be expected to:

• Uphold the organisation’s mission, values, and commitment to social impact.

• Work collaboratively with staff, volunteers, and trustees.

• Demonstrate empathy, patience, and cultural awareness when engaging with Stakeholders.

• Be flexible and solution‑focused in a resource‑limited environment.

• Maintain high ethical standards and adhere to safeguarding and data protection policies.

• Although you will report to the Operations Director, you will also support CEO, other managers and staff from the Senior Leadership Team.

Key Responsibilities

Administrative Support

• Manage day-to-day administrative tasks, including filing, scanning, printing, photocopying, data entry, and document preparation.

• Maintain office calendars, schedule meetings, and coordinate staff training.

• Prepare reports, minutes, and correspondence as required.

• Manage communication professionally, including post, telephone, emails, accepting visitors, and raising issues with building manager.

Office Coordination

• Ensure the office environment is well-organised, presentable, and fully stocked (supplies, equipment, stationery).

• Liaise with suppliers, service providers, and contractors.

• Oversee office maintenance issues and coordinate repairs.

• Update equipment inventory, and logistics for internal/external meetings, room booking, preparing for and managing events and maintaining accurate logs.

• Taking minutes at meetings and events (online and face to face)

Operations Support

• Support onboarding of new employees (creating profile accounts, preparing welcome packs, coordinating inductions).

• Support off boarding of employees leaving (scheduling exit interviews, inventory, resetting password and access to IT systems).

• Assist with HR administration such as maintaining staff records and updating internal databases e.g. sick leave, annual leave and timesheets, rota.

• Collecting post and filling paperwork.

• Process expense forms, purchase orders, and basic bookkeeping entries (if applicable).

• Manage petty cash and day to day office expenses.

• Support finance management by downloading invoices, keeping track on payment plans, and schedules.

• Manage confidential information with discretion and integrity in line with GDPR.

• Develop and maintain information systems in accordance with GDPR regulations to ensure data is processed, stored, retained and deleted in accordance with GDPR and our data protection policy.

• Maintain safeguarding logs, training records, and ensure staff/volunteers meet compliance requirements.

Person Specification

Skills & Experience Required

Essential Criteria

• A minimum of two years’ experience in an administrative or similar role, or demonstrable transferable skills clearly evidenced in the application.

• Strong working knowledge of ICT systems, including Microsoft 365 applications (Admin Portal, OneDrive, Outlook, Word, Excel, and PowerPoint).

• Experience of basic IT troubleshooting and providing first-line system support.

• Excellent written, verbal, and interpersonal communication skills.

• Strong organisational and multitasking skills, with the ability to manage competing priorities and meet deadlines.

• Ability to use initiative and work both independently and collaboratively as part of a team.

• A proactive and solution-focused approach to problem-solving, with sound decision-making skills.

• A methodical approach to work, with a high level of accuracy and attention to detail.

• Understanding of confidentiality, safeguarding principles, and working with vulnerable groups.

• Strong interpersonal skills, with the ability to communicate sensitively and respectfully with service users from diverse backgrounds.

• Ability to work effectively in a mission-driven environment, often with limited resources.

• Willingness to work flexibly in response to changing organisational needs.

• DBS Basic clearance (or willingness to obtain).

• Advanced knowledge of Microsoft Excel (e.g.formulas, tracking, data analysis).

• Experience of iimproving or streamlining administrative processes or systems.

• Previous experience working within a charity, public sector, or regulated environment.

• Experience supporting operations, HR, or finance functions.

• Knowledge of basic financial administration.

• Proactive, organised, and willing to take initiative.

• Professional, friendly, and approachable.

• Trustworthy, discreet, and able to maintain confidentiality.

• Calm under pressure and able to prioritise effectively.

• Flexible and adaptable to change.

Equal Opportunities Awareness

• Demonstrates awareness of equality, diversity, and inclusion issues and maintains a non-discriminatory and non-judgemental approach.

• Committed to working collaboratively and respectfully with all members of the MWNUK team.

Application Process

Stage 1: How to apply

Send your updated CV and write a cover letter outlining why you would like this role, and how you fulfil the criteria and email this to contact@mwnuk.co.uk by 5pm Sunday 31st May 2026.

Your cover letter should be no longer than one side of A4 and must include the following:

• Your name and contact details (address, email, phone number)

• Why you are interested in this role

• How you meet the criteria outlined in the job description and person specification

• Transferable skills relevant to the role

• Confirmation that: you can commit to the hours outlined; you have right to work in the UK; you can provide Basic DBS clearance

• Any existing affiliations with MWNUK (e.g.relationships with current staff, volunteers, or board members)

• Details of two referees who are not related to you (if successful, references will be requested)

Stage 2: Interview Process

Shortlisted applicants will be invited to attend a face-to-face interview on Monday 15 June or Tuesday 16 June 2026.

The interview will comprise of IT based exercise and a face to face interview.

Further Information

• Unfortunately, we are unable to provide feedback at Stage 1of the application process.

• In accordance with The Equality Act 2010 (Schedule 9, Part 1, Paragraph 1), this post is open to women only.

• Please note that, in line with MWNUK’s legal obligations as a charitable company, all job applications (successful or otherwise) will be retained for a minimum of six months. Applications will be securely deleted once retention is no longer necessary.

• For more information, please refer to our Privacy Policy.